Contact Us
- 10 Newry Trail Smithfield QLD 4878 Cairns Australia
- Contact
-
0499 235 506
Mon-Fri, 8am until 5pm
Sat 9am - 4pm
Computer support cairns
Computer support cairns
In a time when all our details and businesses are run from the computer, having a fast and reliable computer support expert is paramount. A good support expert resolves your problems quickly, ensuring that your everyday activities don’t take a big hit.
In Cairns, one such computer support expert is Adam Barnes of Affordable Computer Services. For years now, his services have received praise from past clients for being efficient, reliable, and affordable!
Specialized Computer help Cairns
Every computer problem is unique. What caused the black screen on your pc, won’t be the same reason for a black screen on another pc. The same problem on several computers may have different causes and require different solutions.
This is why you need to look for a computer support technician offering specialised computer help services.
At Affordable computer services, there’s never a one-size-fits-all solution for your computer problems. Adam understands that every computer demands a unique solution, and so he customizes each repair package to suit the needs of each client in Cairns.
What can a Computer support specialist do?
A computer support specialist is an expert in computer networks, software and hardware. He/she knows how to analyse, troubleshoot, repair and replace different computer components in the event a problem arises.
The job description also involves a lot of interaction with customers. In organisations and companies, the computer support specialist is required to talk with the clients and learn their problems.
They’re also required to give customers feedback and offer a customised solution for their issues.
With such knowledge and expertise, a computer support specialist can also:
- Educate and teach about different technology products
- Offer remote IT support solutions
- Troubleshoot any problems on computers and other technology-based products, e.g., wi-fi routers, printers.
- Install and upgrade new software and hardware to computers
- Recover any lost or corrupt data
- Analyse and evaluate new hardware and software to confirm their compatibility with your existing computer system.
- Repair and replace different hardware components on your computer
- Virus and malware scanning and removal
Is computer support only over the phone?
No! Even though most specialists are required to make remote help services over phone calls, this isn’t the only way they can help.
Recently, the computer support in-home service has become very popular, where the support specialist comes to repair the computer at your home.
Other experts are also using the remote desktop connections that allow them to control and fix your computer from their offices. This, however, only works for software issues.
At Affordable Computer services Cairn, you can receive your computer support at your convenience. If you need a phone call, in-home repair service, or in-shop repairs, Adam will always be there to ensure you receive high-quality services!
Computer support Vs. IT support
Hard as it is for most people to believe, customer support and IT support don’t refer to the same service. Most people confuse these two services because experts in both fields do very similar jobs.
What is IT support?
IT support generally refers to technical assistance for implementing systems and networks.
So, an IT support expert will be involved in the planning, installing and maintaining computer systems in organisations and businesses, not individual computers.
He/she is the person you go to if you need advice on which system is good for your business.
What is customer support?
Customer support, on the other hand, refers to technical guidance with regards to office equipment like individual computers, routers, printers, telephones, etc.
A customer support expert mainly deals with customers, helping them with both their software and hardware-related problems. They can also repair and replace different components of your computer.
Overall, a computer support expert can do everything an IT support expert does and more with better precision and quality.
Affordable computers Services Cairn offers both IT support and customer support services, among other key services. If you visit their shops, you can demo all their computer solutions and enjoy unbeatable prices for all services!
What does computer support cost?
How much you’ll spend on the computer support services depends on the types of repairs you need. Different support technicians will charge differently for the same computer repair.
However, most technicians charge between $50 – $75 an hour for the job. In case some components of your computer need to be replaced, expect to pay extra for the cost of the new component.
Other technicians such as Affordable Computer Services don’t charge hourly but have fixed costs for fixing different components.
This is a breath of fresh air for many customers who finally don’t have to pay a full $75 for something that can be fixed in minutes! Adam Barnes honours his fixed pricing policy giving you the best value for your money.
FAQ’s
What are the most common problems with computers?
Among the most common problems you may encounter include:
- A frozen screen
- Slow computer
- Blank screen
- Computer won’t start
- Overheating
- Noisy hard drives
- Internet disconnections / won’t connect
- Printer problems etc.
These are but a few of the many problems that may arise when using a computer. Affordable computer services offer solutions for each of these services quickly and at a pocket-friendly price. They’re the best customer support company in Cairn.
What makes a good computer support expert?
A good computer support expert is one who understands computer systems and networks and also knows how to deal with clients. He/she should also be honest, transparent, reliable, and flexible, especially during emergencies.
The expert should also be attentive to details and keen to deliver quality services to the clients.
Adam, the founder of Affordable Computer services Cairns, is the true definition of a good customer support expert. He’s dependable, transparent, and experienced in computer support. That’s why all customers love his work!
Author Bio: Adam Barnes is a college graduate in IT with over 15 years of industry experience. Working a variety of IT jobs with large IT support companies and Hotels, Adam started his own local computer repair service which has been going from strength to strength. Adam is skilled in the areas of POS systems, data recovery, computer repairs, and web design.